Troubleshooting Workflow

This page provides a basic order for troubleshooting common problems.

Recommended troubleshooting order

1. Check whether the application starts correctly.

2. Check whether the camera is detected.

3. Check whether the face is visible in the camera frame.

4. Check whether the 3D face view is active.

5. Check whether model files are present.

6. Check GPU and driver compatibility.

7. Check recording output files.

8. Check network ports for streaming.

9. Check application logs.

Important logs

Log	Description
Runtime log	Current session runtime log
Previous session log	Previous session runtime log

Support checklist

When you report an issue, include:

• Application version

• Windows version

• GPU model

• NVIDIA driver version

• Camera model

• Steps to reproduce

• Runtime log and previous session log

• Screenshots or recordings if available