Support Information

This page explains what information to include when you request support.

Required information

• YanusLIVE Pro version

• Windows version

• GPU model

• NVIDIA driver version

• Camera model

• Description of the issue

• Steps to reproduce

• Runtime log

• Previous session log

• Screenshot or video if available

Recommended support message format

Product Version:
Windows Version:
GPU:
NVIDIA Driver:
Camera:
Workflow:
Issue:
Steps to Reproduce:
Expected Result:
Actual Result:
Attached Logs: